Service

Service is about making meaningful connections with our clients to provide the support they need.

Much of our work involves litigating claims. It’s an imperfect system for solving problems and the process typically makes people anxious. We guide you through it by having your back; by providing a safe and confidential space to strategize and work out the issues.

We streamline your case where we can by handling it in the simplest and most effective manner. The key to a successful exit strategy is understanding your needs and finding the best leverage to fulfill them. We get you there by:

• Active listening

• Collaborative planning

• Maintaining momentum

It is also important for us to be real with you and to set reasonable expectations. We tell you the truth as we see it and you are kept in the loop.

Experience

With decades of experience handling design and construction claims, we are recognized as leaders in our field.  We specialize in defective building materials, water intrusion, and impact and delay claims. We leverage this expertise in contract negotiations to help you control risk.

Aggressive representation is always delivered with an eye on the relationships that matter to you most.  Today’s opponent may be tomorrow’s ally. Technical expertise and a business sensibility are employed to help you navigate complex claims to achieve sound results.

We take the same approach to handling job-site accidents and other significant injury claims. Years of negotiations and trial experience have reinforced the importance of constant learning. We dive into the facts of your case, identify every strength and reveal every weakness. By looking at your case — and their case — from all angles we figure out the best strategy to win. This approach also get your case settled on the most favorable terms.

Relationship

We speak plainly and in a straightforward manner, because it is important to relate your story in a compelling and authentic voice.

We take the same approach to our relationship with you. To work well, the engagement must be based on mutual respect. We honor your intelligence and the experience you bring to the table. We never talk down to anyone and we pay attention to what you have to say. The goal is to understand your perspective so that we can better advocate for your interests. In return, we expect your cooperation to get the job done. Collaboration is the best way to close your case at the earliest opportunity.

You should also feel confident in our counsel. We do our best to forecast what will happen during the case so that you know what to expect. No surprises. If something isn’t working out to your expectations, we want to talk about it. We’ll do what it takes to make things right.